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Frequently Asked Questions

Belize FAQs

Below you will find some of the most popular questions visitors asked when planning there Belize Vacation. If you cannot find the information you are looking for on our website, please feel free to contact us at any time and we will be happy to assist in making your planning as easy and hassle free as possible. For our recent brochure, click here.

What forms of payment are accepted in Belize and at Portofino?

In Belize, various forms of payments are accepted. Major credit card are Visa, MasterCard, American Express and Discover. US Cash is also widely accepted at an exchange rate of BZ$2 to US$1. At Portofino accounts may be settled by US Cash, Belize Cash, Euros, Visa, Master Card, American Express or Discover.

Can Portofino assist us with planning activities?

Our Front Desk/Reception staff offers an endless supply of activities, which you can explore. The many cultural and historical wonders of Belize, including world class diving, fishing, inland trips, massages, kayaking, sailing and parasailing and much more. All the activities can be booked trough our Resort!

Is there a fee for an extra person joining for an overnight stay?

Yes, there is a fee for extra persons staying. Please refer to our rates and policies for current rates.

What amenities are provided in the rooms?

All rooms are fully equipped with air-conditioning, ceiling fans, flat screen internet TV, DVD Player upon request, mini-refrigerator, hair dryer and free Wi-Fi. Bathroom amenities include shampoo and conditioner. Our Soap Butler Service offers our guests a choice of various scents of fresh cut soaps daily. Room service is offered to every room. Daily Housekeeping and turndown service is also provided. Beach Towels are available at our Front Desk.

How do I get to Belize?

There are various points of entry to Belize. For information on how to get here, kindly visit our Visitor’s Info.

How do I get to Portofino?

The international airport is located 10 miles northwest of Belize City. Maya Island Air and Tropic Air fly on to Ambergris Caye. Portofino will have a representative to pick you up from San Pedro and bring you to Fido’s dock by taxi, and then by boat directly to the resort. The boat ride is approximately 15-20 minutes. Boat transfer from San Pedro to Portofino is complimentary. NOTE: In order to arrange upon arrival a smooth transfer from town to the resort, you have to email us your international and domestic flight itinerary, at least 3 days prior to your arrival date.

Are children accepted at Portofino?

Yes, children are welcome at Portofino. Please check out the Portofino Beach Front Mansion, which is perfect for families and groups.

Do we need to bring beach towels?

We provide complimentary beach towels to all our guests staying at Portofino.

What amenities are available at Portofino?

Portofino offers a variety of services and resort facilities for you to do as little or as much as you want. For more information, please refer to our facilities page.

How many restaurants are there on site?

Enjoy casual Euro-Caribbean Fusion cuisine featuring lunch and snacks such as seafood dishes, salads, burgers and sandwiches at the Green Parrot Bistro. For a casual yet upscale ambiance, enjoy a delightful evening at the Portofino Restaurant, our most recent addition. Honeymooning, Birthday, Engagement, or just because? Book a private dinner with us... Honeymooners and couples looking for a Special Romantic Dining Experience should consider our beach or pier dining. Enjoy dinner on a moonlit beach with your own personal wait staff, surrounded by the gentle splash of the evening Caribbean waters and the star-covered sky.

What is your check in time?

Check in is at 3pm. However, if the room is available before, we are happy to accommodate an early check in.

What is your check out time?

Check out time is at 11am. However, if we don’t have a new arrival in your room, we are happy to let you use the room a little longer.

Is the tap water safe for drinking?

Our tap water is purified. However, we advise you to drink bottled water provided in your room free of charge. In the restaurant/bar, we only serve bottled drinking water and ice cubes made from purified water.

What is the voltage in Belize?

All room outlets are 110 volts and 60 Hertz, which is the same as the US. Should a power failure arise, the resort has a back-up generator.

What happens in the event of a hurricane?

Please refer to our policies page for detailed information.

Is there internet access at Portofino?

All rooms and exterior grounds are equipped with wireless internet access. For your convenience, we have a complimentary business center located in the reception area that is open during the reception operating hours.

Are pets allowed at Portofino?

We regret that we are unable to accommodate pets.

What forms of transportation are available for traveling to San Pedro?

Our resort is located six miles north of San Pedro Town, and is generally accessible by boat and by land. As an added value, we offer complimentary transportation service by boat throughout the day depending on departures and arrivals. Please contact our Front Desk for daily schedule. Alternatively, a water taxi stops in front of our resort for a fee.

What should I pack for my trip?

Clothes: casual beach wear (all over San Pedro). On the Island shoe's are not necessary, but when you are not used to walking barefoot, we advise you to take sandals, or boat shoes (especially for in town). Sunglasses, Photo cameras. Bug spray/Repellent: used usually on days that are not too windy it can be necessary for outside. Sun Block (high protection).

“The service we received at the Portofino Resort was top of the line. The staff was knowledgeable and very accommodating to our needs. The location of the resort is perfect. We can't imagine staying anywhere else. We will definitely be back.” tripadvisor user: SarahNicholeLowery